How We Drive Customer Success
PARS is the fleet industry?s leading relocation provider, bringing a unique combination of proven experience, service quality and technologies to any relocation project. PARS work with each customer to develop a metrics-driven solution that combines vehicle driveaway, auto carrier service, storage management, license and titling, reconditioning & make-ready, detailing, body work, mechanical repair, and general maintenance services, all in support of delivering excellent results and driving business success for our customers!
PARS drives customer success in countless ways by bringing together a combination of proven experience, service quality and technologies to complete efficiently and effectively any relocation project. Click here?to see some real-world examples of PARS problem-solvers in action.
Today, customers’ expectations for the relocation or transport of fleet vehicles are higher than ever. Their needs much more complex.? Their objectives support their business’ goals. Maximum value means minimum vehicle downtime, increased productivity and the best possible ROI.
PARS’ programs have grown far beyond the early days of simple point-to-point relocation. Carrier transport, drive-away, licensing and titling, maintenance, vehicle storage, and a full range of fleet services, all managed by transportation and logistics professionals.? These are the keys to driving customer success!
Since 1998, PARS has become the leader in full-service vehicle relocation, transport and logistics.? In that time, the company has grown to become a leading provider of fleet transport services. Consistent investment in advanced technology, hiring only the best talent, and introducing innovative solutions have been the hallmarks of PARS.
- Leadership Team
- Account Managers and Sales
- Internal Operations
- External Operations
- PARS Canada
A member of the Fleet Hall of Fame, Jim Christiano began his career with Buick, serving in service and sales roles at locations across the United States. He eventually assumed the role of director of fleet sales.? In 1998, Jim founded PARS, and the company is now the leading? provider of vehicle relocation and transport logistics services. Jim remains very active in all areas of the business. His long-time contacts and knowledge of the business ensure continuity with long-time customers and contacts within the automotive and fleet industries.
Lori Rasmussen has been the president/CEO of PARS since 2006. In this role, she is responsible for all facets of the business, including operations, sales and marketing, finance, and strategic planning. Lori started at PARS in 2004 and oversaw the day-to-day operations and development of direct sales and operations strategies. She maintains active involvement in several women-owned business organizations and associations within the automotive fleet industry. She served as the Director at Large for the Automotive Fleet and Leasing Association (AFLA) from 2006-2008, served on the Executive Leadership Board from 2008-2010 and became AFLA president in 2011.
Teri Ross is Vice President, Sales and Client Relations at PARS. Teri is responsible for all sales and customer relationships for the US, Canada & Puerto Rico. Teri joined PARS in 2017, bringing with her over 20 years of fleet industry experience in customer service, sales and marketing, business development, strategic planning and project management.
Erik Rasmussen serves as the Director of Strategic Operations, determining the strategic direction of PARS' operations, establishing key partnerships with customers and suppliers, driving operational IT initiatives, and managing special large-scale customer projects. Erik possesses a rich history of management consulting and automotive industry experience.
Tish Huckins serves as the Director of Internal Operations, overseeing communication with customer representatives, outside offices and vendors. She also oversees the internal operations team, which is responsible for ensuring customers are informed about their vehicle condition and the additional service offerings available with PARS, to include preparing quotes and managing customer orders from placement to completion. Tish joined PARS in 2010 and brings over 11 years of management experience.
John Ross serves as the Director of Customer Experience, overseeing customer relationship management, inside sales, IT projects and website support, data management, and special projects. John joined PARS in 2011 with more than 14 years of customer support management experience within the fleet leasing and logistics industry with successful relationship management growth and profitability.
Wendy Chichester is an account manager for PARS, providing expert logistics support to several fleet accounts whose vehicles need to be relocated or transported.? She works with clients to manage transport and ancillary services required to ensure the vehicle is road ready for a new driver or for its next application.
Erika Marchwicki is an account manager for PARS, providing expert logistics support to several fleet accounts whose vehicles need to be relocated or transported.? She works with clients to manage transport and ancillary services required to ensure the vehicle is road ready for a new driver or for its next application.
Frank Memolo serves as Northeast Regional Sales Manager for PARS, supporting companies and organizations requiring vehicle transportation and logistics services in the Mid-Atlantic and New England areas. Memolo previously was Fleet Manager for Panasonic Corporation of North America where he worked for 28 years. Prior to Panasonic he was employed by Avis Rent A Car.
Tim Pate is Midwest Regional Sales Manager at PARS, responsible for achieving key sales objectives by managing existing and new client relations.
Danielle works as Customer Support Team Manager.? She and her team are responsible for solving all logistics issues that arise in the transport and relocation of vehicles, including all services necessary during a move.
Jill serves as a PARS customer support specialist, responsible for managing vehicle transport requests, customer support issues, and customer service.